I. Capacity building
|
“Have your team attended many communication trainings but still have communication blocks?” |
Misriyati provides training on various topics of key importance to teams in your workplace. Our programs are tailor-made to suit each team according to their reality, needs and aspirations (objectives). Based on needs assessment, we co-create a special program and adjust the content accordingly. In the specialized programs, we go beyond trainings. It is a series of team interactions, heading towards a goal defined by everyone working in the workplace.
Communication at the workplace:
“Have your team attended many communication trainings but still have communication blocks?”
Communication is one of the aspects at work that requires continuous improvement. Misriyati’s approach to communication training goes beyond just enhancing an individual’s skill; Misriyati equips your team with tools to constantly improve internal communication and peer to peer support. This training enables your team members to understand different worldviews, allowing them to engage more effectively through their communication. This training includes (and not limited to):
Conflict resolution:
“Conflict is an opportunity”
Conflict is a fact of life! The more interaction in the workplace, the higher the likelihood of conflicts is. The good news is, conflict is not necessarily bad. In many cases, it reveals symptoms of deeper unsatisfied needs and unresolved issues. By effectively managing conflicts, you can solve many of the problems that are brought to the surface, as well as getting benefits that you might not expect; improved understanding and increased group cohesion:
Critical thinking:
This module allows your team members to stretch their mental capacity and critically examine their thinking process. It provides advanced skills of rhetoric analysis and reasoning, which are key skills required for an effective decision-making process.
This content challenges participants to reflect on and assess their own thinking and reasoning. It provides them with skills to strengthen the decision-making processes, from developing the tools and determining the legitimacy of information to making sense of available data and arriving at robust conclusions.
Diversity management:
With the multiple benefits of diversity among employees, the workplace today is getting increasingly diverse. However, diversity is not always easy to deal with. Diversity is the variety of experiences and perspectives that arises from differences in race, culture, religion, mental or physical abilities, heritage, age, gender and other characteristics. Diversity also encompasses a wide variety of other differences, including work experience, parental status, educational background, geographic location, and much more.
It’s important for the leaders to understand how to effectively deal with all these dimensions in the workforce to positively affect performance, motivation, success, and interactions with others. Managing diversity means:
Building Collaborative Team
Building collaborative teams through a series of activities that enable team members to acquire new skills and shift their attitudes towards collaboration. Starting from identifying the level of awareness of different personality styles and how to better deal with them in a team, help your team to identify values, and develop a shared understanding, to learning new collaborative decision making tools and acquire constructive feedback tools and techniques.
This content is unique as it involves facilitating intensive conversations to help the group talk about sensitive or taboo team challenges. These exercises and conversations clarify larger organizational goals, the roles of individuals and teams, and the ways of bridging differences and relationship gaps.
Preparing “Ombudsmen/women”
Ombudsmen in the workplace is an assigned individual or groups of individuals who investigate complaints and mediate fair settlements, especially between aggrieved parties within the organization, and can also support in conflict resolution between the organization and external parties. This approach has been used for over a decade in many countries and proved to be very successful in reducing the negative impacts of conflicts as well as improving the work environment.
Misriyati can help your organization to train and capacitate Ombudsmen/women in your organization, including formulation of the mediation process, coaching and mentorship of their performance in the initial months of their work.
Communication at the workplace:
“Have your team attended many communication trainings but still have communication blocks?”
Communication is one of the aspects at work that requires continuous improvement. Misriyati’s approach to communication training goes beyond just enhancing an individual’s skill; Misriyati equips your team with tools to constantly improve internal communication and peer to peer support. This training enables your team members to understand different worldviews, allowing them to engage more effectively through their communication. This training includes (and not limited to):
- Handling difficult conversations
- Reframing, paraphrasing & the art of asking questions
- Negotiation and arguments
- Dialogue & consensus building
- Blockers of communication
- Culture/context in communication
Conflict resolution:
“Conflict is an opportunity”
Conflict is a fact of life! The more interaction in the workplace, the higher the likelihood of conflicts is. The good news is, conflict is not necessarily bad. In many cases, it reveals symptoms of deeper unsatisfied needs and unresolved issues. By effectively managing conflicts, you can solve many of the problems that are brought to the surface, as well as getting benefits that you might not expect; improved understanding and increased group cohesion:
Critical thinking:
This module allows your team members to stretch their mental capacity and critically examine their thinking process. It provides advanced skills of rhetoric analysis and reasoning, which are key skills required for an effective decision-making process.
This content challenges participants to reflect on and assess their own thinking and reasoning. It provides them with skills to strengthen the decision-making processes, from developing the tools and determining the legitimacy of information to making sense of available data and arriving at robust conclusions.
Diversity management:
With the multiple benefits of diversity among employees, the workplace today is getting increasingly diverse. However, diversity is not always easy to deal with. Diversity is the variety of experiences and perspectives that arises from differences in race, culture, religion, mental or physical abilities, heritage, age, gender and other characteristics. Diversity also encompasses a wide variety of other differences, including work experience, parental status, educational background, geographic location, and much more.
It’s important for the leaders to understand how to effectively deal with all these dimensions in the workforce to positively affect performance, motivation, success, and interactions with others. Managing diversity means:
- Observing legal and policy requirements
- Changing any Institutional structures and practices that have presented barriers to some dimensions of diversity
- Actively encouraging all the team members to embrace diversity and equip them with the required skills to harmonize their effort towards more effective performance
Building Collaborative Team
Building collaborative teams through a series of activities that enable team members to acquire new skills and shift their attitudes towards collaboration. Starting from identifying the level of awareness of different personality styles and how to better deal with them in a team, help your team to identify values, and develop a shared understanding, to learning new collaborative decision making tools and acquire constructive feedback tools and techniques.
This content is unique as it involves facilitating intensive conversations to help the group talk about sensitive or taboo team challenges. These exercises and conversations clarify larger organizational goals, the roles of individuals and teams, and the ways of bridging differences and relationship gaps.
Preparing “Ombudsmen/women”
Ombudsmen in the workplace is an assigned individual or groups of individuals who investigate complaints and mediate fair settlements, especially between aggrieved parties within the organization, and can also support in conflict resolution between the organization and external parties. This approach has been used for over a decade in many countries and proved to be very successful in reducing the negative impacts of conflicts as well as improving the work environment.
Misriyati can help your organization to train and capacitate Ombudsmen/women in your organization, including formulation of the mediation process, coaching and mentorship of their performance in the initial months of their work.
II. Conflict Intervention
Facilitating team meetings
Whatever your scale or budget is, we create and deliver events and workshops (team retreat, vision and strategy meetings, multi-sectoral dialogue, etc…) that add real value, enthusing and engaging your people.
We utilize our experience, processes, and methodology to transform your participants from Passive Participants to Active Catalysts driving the success of your project. Our experienced design team work hand-in-hand with you throughout the processــــfrom initial concept to deliveryــــensuring your vision and values are at the heart of every experience participants go through.
Coaching teams in conflict
We offer coaching and mentoring for teams and individuals experiencing conflicts, equipping them with tools to address their existing conflicts and enabling them to understand how they can deal with their future conflicts and transform them into opportunities for an effective and efficient work process.
Mediation – (For internal workplace conflicts)
Most people in a conflict are reactive and emotional, thus, unable to even talk with the other party they are in conflict with, let alone resolve their own disputes. Third-party neutrals, mediators help opposing parties start the process of communicating with each other. Those mediators move the conversation forward even when it falters and when emotions rise. By creating a space for collaboration and helping to identify when opportunities for change arise, mediators enable parties to embark on a process of joint problem solving.
Upon request, Misriyati will assign two of its skilled and experienced mediators to mediate disputes and conflicts between entities and individuals in the workplace.
Whatever your scale or budget is, we create and deliver events and workshops (team retreat, vision and strategy meetings, multi-sectoral dialogue, etc…) that add real value, enthusing and engaging your people.
We utilize our experience, processes, and methodology to transform your participants from Passive Participants to Active Catalysts driving the success of your project. Our experienced design team work hand-in-hand with you throughout the processــــfrom initial concept to deliveryــــensuring your vision and values are at the heart of every experience participants go through.
Coaching teams in conflict
We offer coaching and mentoring for teams and individuals experiencing conflicts, equipping them with tools to address their existing conflicts and enabling them to understand how they can deal with their future conflicts and transform them into opportunities for an effective and efficient work process.
Mediation – (For internal workplace conflicts)
Most people in a conflict are reactive and emotional, thus, unable to even talk with the other party they are in conflict with, let alone resolve their own disputes. Third-party neutrals, mediators help opposing parties start the process of communicating with each other. Those mediators move the conversation forward even when it falters and when emotions rise. By creating a space for collaboration and helping to identify when opportunities for change arise, mediators enable parties to embark on a process of joint problem solving.
Upon request, Misriyati will assign two of its skilled and experienced mediators to mediate disputes and conflicts between entities and individuals in the workplace.
